RECEIPTS > COMPLETING
YOUR ORDER
Once your order has been received through our order
system it is checked and processed. The total agreed
amount shown on the order is charged to the payment
card number provided on your order.
As soon as the payment card
has been charged and the amount cleared, we check
and process the remainder of your order.
RECEIPTS > SENDING YOUR
RECEIPT
Finally we send you by e-mail, to the e-mail address
provided, as the customer e-mail address on the
order form, a personally checked receipt confirming
the main order details. This receipt will show the
total amount which has been charged to your payment
card along with most of the order details.
You will be advised of any
extra charges which apply for additional services
or related to international extra delivery charges.
Your receipt will also show
any comments or message from our office about your
order or any changes which have been made to your
order. These comments may require a reply.
RECEIPTS > FAXED OR
POSTED RECEIPT
Our e-mailed receipt is very detailed, confirming
most of the main order details. Having sent this
receipt to all online customers, except those whose
e-mail address is incorrect, we would not send out
a further paper based receipt by post.
Where an order has been placed
by telephone we rely on a verbal contract unless
our customer has supplied an e-mail address or requests
a written receipt. Every customer would receive
a written charge on their next card statement. Many
telephone customers will receive a mailshot letter
from us at a later date.
Please contact us at any stage
if you require a further, more detailed receipt.
Especially if you require a hard copy posted receipt.
We reserve the right to add
additional charges for this service if a hard copy
or faxed receipt is required to certain countries
internationally, especially if this is on a regular
basis.
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