RECEIPTS > COMPLETING YOUR ORDER
Once your order has been received through our order system it is checked
and processed. The total agreed amount shown on the order is charged to
the payment card number provided on your order.
As soon as the payment card has been charged and the amount cleared,
we check and process the remainder of your order.
RECEIPTS > SENDING YOUR RECEIPT
Finally we send you by e-mail, to the e-mail address provided, as the
customer e-mail address on the order form, a personally checked receipt
confirming the main order details. This receipt will show the total amount
which has been charged to your payment card along with most of the order
details.
You will be advised of any extra charges which apply for additional
services or related to international extra delivery charges.
Your receipt will also show any comments or message from our office
about your order or any changes which have been made to your order. These
comments may require a reply.
RECEIPTS > FAXED OR POSTED RECEIPT
Our e-mailed receipt is very detailed, confirming most of the main order
details. Having sent this receipt to all online customers, except those
whose e-mail address is incorrect, we would not send out a further paper
based receipt by post.
Where an order has been placed by telephone we rely on a verbal contract
unless our customer has supplied an e-mail address or requests a written
receipt. Every customer would receive a written charge on their next card
statement. Many telephone customers will receive a mailshot letter from
us at a later date.
Please contact us at any stage if you require a further, more detailed
receipt. Especially if you require a hard copy posted receipt.
We reserve the right to add additional charges for this service if a
hard copy or faxed receipt is required to certain countries internationally,
especially if this is on a regular basis.
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