RETURNS POLICY >
BACKGROUND INFORMATION
Our service is a gift delivery service. This means
that we offer a process whereby our customer chooses
a gift from our extensive range to be delivered to
another person known as the recipient. We send only
a very small percentage of our gifts to the customer.
Every customer has the opportunity
of viewing a picture of ther gift ordered or a picture
of a similar product and we offer information about
most products where this is available. Our service
is extensively documented throughout this Customer
Service Centre plus we are always willing to give
further product information if available when this
is requested.
Many of our products are perishable
products. These products are not suited to being able
to offer a policy of allowing the recipient or the
customer to return the goods when they are fit for
the purpose intended.
We will of course, after full
consultation, accept returns of goods which have been
incorrectly supplied or have been damaged. The return
of goods may be a condition of dealing with certain
types of complaint.
RETURNS POLICY > NON ACCEPTANCE
OF GOODS
Goods may be returned by way of refusal to accept
the goods at the point of delivery when they are damaged.
It is our policy to request that the recipient or
the customer would notify us of such action to allow
us to deal with the situation.
RETURNS POLICY > RETURN
OF GOODS
Once any goods have been accepted at the delivery
address, we need to be notified of any damage or any
other problem before any action is taken. We now review
the policy for our main gift products.
RETURNS POLICY > FLORIST
DELIVERY
Where a floral gift has been delivered by our local
florist, we would expect to be able to rectify any
problem quite quickly if we are notified on the same
day as delivery. The longer the delay in notification,
because of the nature of the product, the more difficult
this would become. On understanding the problem either
one of our team or our local florist would contact
the recipient and every effort would be made, with
our help, to rectify the situation.
RETURNS POLICY > COURIER
FRUIT DELIVERY
Where a problem occurs with the delivery of one of
our fruit baskets, we would require full details from
the customer or recipient and we may need to further
speak to the recipient about the nature of the problem.
We would need to consult with our dispatch department
about the details of the problem, coming back to our
contact person, with an offer to resolve the problem.
This offer would relate to the nature of the original
problem.
RETURNS POLICY > ROYAL
MAIL GIFT DELIVERY
The return of goods through the Royal Mail can be
a more complicated affair. It is very important that
any goods arriving at the recipients address are signed
for as partly damaged, or refused as totally damaged
as applicable. Where this occurs we may be able to
achieve the return of the goods with suitable compensation
from the Royal Mail.
RETURNS POLICY > RETURNING
GIFTS TO GIFTSERVICE
A gift delivery may be made by the Royal Mail
and accepted at the delivery address. As the gift
is unpacked and susequently for many reasons a situation
may occur where a complaint is registered with our
office.
Under certain circumstances,
not for all queries but for certain types of problem,
especially complaints of poor quality or damage, we
may require the recipient to immediately return the
gift to our offices or to our dispatch department
to allow us investigate and to deal with the problem.
Where we request the return
of the gift concerned will be prepared to repay the
cost of the postage to the recipient or the customer
as part of the whole deal of sorting out the problem.
Returned goods should be sent by Royal Mail Special
Delivery service for speed and accountability.
Where we request the return
of the gifts sent and this request is unreasonably
denied, we reserve the right to refuse to further
consider the complaint.
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