RE-DELIVERIES >
GIFT RESPONSIBILITY
Gifts could be returned to our dispatch department
where incorrect address information has been supplied.
This is most likely with deliveries through the Royal
Mail.
We will notify you if an error
has occured as a result of our actions and has not
resulted from any query about your order. Upon notification
we will discuss the best way forward according to
the circumstances.
Where your gift has been returned
as a result of customer error we will contact you
immediately to work out the best way forward.
RE-DELIVERIES > CUSTOMER
RESPONSIBILITY
Where a gift has been returned as a result of customer
error, especially address error, we will expect to
re deliver that gift, after consultation with our
customer. As the gift has been paid for in full that
charge will stand and we will expect to re-dispatch
the gift.
RE-DELIVERIES > GIFT CONDITION
We will not be responsible for the condition of the
gift if it has to be returned as a result of customer
incorrect information. Most gifts will, however, be
returned very quickly and should be in good condition.
If we consider the gift, because
of a time delay, is not in good condition, we reserve
the right to offer our customer the option of purchasing
a further gift, the same or as near to the original,
at the original cost to send instead of the original
gift.
RE-DELIVERIES > GIFT RE-DELIVERY
COST
Where a gift has been returned as a result of incorrect
address or other customer error, the original carrier,
mostly the Royal Mail, will require a second payment
to re-deliver.
We will expect to organise delivery
to the new address at the correct charge for that
form of delivery to that address. We would expect
to further charge our customer, probably on the original
credit card details given on the original order for
the cost of re-delivery.
This cost could include the
cost of new packaging where we consider the original
packaging will not withstand a further journey to
protect your gift correctly.
All further charges, will be
kept as reasonable as possible and would be notified
to our customer for approval before they are charged.
We will make reasonable attempts to contact our customer
within the timescale available according to how perishable
the product is. We reserve the right to proceed and
make a further charge to the original payment card
where we fail to receive a response from our customer.
RE-DELIVERIES > FLORIST
DELIVERY ORDERS
When a gift is being delivered by our florist delivery
driver different circumstances may apply. These deliveries
are handled more personally.
Where the delivery is made by
our florist delivery driver and a problem is found
with the order details, especially the delivery address
details, our driver or our florist would try to rectify
the problem and find the correct details. We may or
may not be notified.
If we are notified of a problem
we will need to contact you immediately or as soon
as is possible according to time differences. We would
expect you to accept any delays in delivery where
we are unable to receive a response from you.
RE-DELIVERIES > FLORIST
RE-DELIVERY CONDITIONS
Where we can check information with you and the
delivery address remains in the same immediate area
we would ask our florist to re-deliver the same product
to the correct address as soon as possible. There
will hopefully be no extra charge for this service.
If the correct delivery address
moves to a more remote location for the same florist,
additional delivery charges may apply.
If the correct delivery address
moves to a totally different area, our original florist
may be entitled to payment for the original delivery
attempted, a further delivery charge may apply for
the second delivery. Where a change of area is agreed
quickly no charge may be made for the first product
or the first delivery charge, this is at our first
florist discretion. The charge would transfer to our
second florist.
If a degree of time has elapsed
through trying to establish the correct delivery details
our original florist may be entitled to full payment
for the original order, then you will be asked to
pay for a further complete order to the new area.
This will probably only apply in extreme circumstances.
RE-DELIVERIES > SUCCESSFUL
DELIVERY TO AN INCORRECT ADDRESS
Deliveries can sometimes be successfully made to an
incorrect address. Where we are given instructions
to deliver to an address it is possible that those
gifts will be received and accepted at that address.
We regret that where we have
followed our customers instructions to deliver to
a particular address where those instructions, especially
the address, appear to be correct and we have no way
of further checking them, the gift will be dispatched
to that address.
The systems operated by most
of the different delivery methods we use make it quite
concievable that a gift can be accepted at a correctly
addressed, incorrect address.
We must state that we are unable
to accept resonsibility for a situation where we have
correctly delivered to an address which proves to
be incorrect for the intended recipient.
Where a delivery has been made
by the Royal Mail or a courier we may find it impossible
to make contact with the people at the incorrect address
where your gift has been accepted. We may also have
difficulty in removing the gift from that property
even if contact can be made.
Whilst we can accept no responsibility
for making a delivery to an address, given by our
customer, which later proves to be incorrect, we will
always do our best to help sort out the problem on
a reasonable and cost effective basis. There remain
no guarantees that we will resolve such a situation
and no obligation on our part to provide a further
gift, part or full refund.
RE-DELIVERIES > SUCCESSFUL
FLORIST DELIVERY TO AN INCORRECT ADDRESS
Our florist driver will normally go to the intended
delivery address to make the delivery. If there is
nobody at home our florist driver will (at the drivers
discretion, at the moment of delivery) look for a
nearest neighbour to accept the delivery on behalf
of the intended recipient. A card is then put through
the door of the intended recipients house.
This all works very well providing
the correct order details are given on the original
order.
Where incorrect details, especially
incorrect address details are given, it is quite possible
for our driver to try to deliver to an incorrect house,
find nobody at home and then go to a neighbour. Many
neighbours are quite willing to take in a delivery
for another neighbour but may not know the neighbour
or be able to confirm their name.
Where our florist driver leaves
your gift, in good faith, on this basis, we may be
unable to check every detail and act in good faith
on the original order details. We also rely on the
good faith and integrity of the neighbour taking in
the delivery.
The first time an error will
be found will be when the owners of the intended delivery
address return and find their calling card, contacting
our florist.
Where any mistake or problem
is established we will always do our best to rectify
that problem. We will not be prepared to accept responsibility
for any time delay or condition of the gift caused
by the delivery being left with the neighbour related
to an incorrect address given. Additional delivery
charges may apply, at our florist discretion, to sort
out the problem. See florist
re-delivery conditions above.
RE-DELIVERIES > NON DOMESTIC
ADDRESS DELIVERIES
Your gift will be sent to the delivery address stated
on your order form, which has been confirmed through
your order confirmation.
We do not guarantee delivery
to the person concerned, in most cases to the address
given. If for whatever reason the delivery arrives
at the address and the recipient is not at the address,
your gift will still be delivered unless alternative
actions are taken by a member of staff at the delivery
address. As we have no way of influencing such actions
we cannot be responsible for those actions.
Where any gift is correctly
delivered to the correct address it becomes the responsibility
of the recipient to receive that gift at that address
or arrange for it to be collected from that address.
If we are notified that the
address details given are incorrect and the gift has
been dispatched we may not be able to influence the
delivery. If
the gift is returned to us we will act as detailed
above.
If a florist delivery is refused
because the recipient is not at that address our florist
would probably try to redeliver on a day that the
recipient would be there or attempt a delivery to
a local address where the recipient may be found.
Additional delivery charges may apply at our florist
request. The florist
delivery conditions above will apply.
RE-DELIVERIES > ROYAL
MAIL RE-DELIVERIES
We arrange delivery of many of our gifts through the
Royal Mail Special Delivery service. This service
is targeted to the delivery address given and gifts
have to be signed for at the delivery address.
Where delivery is attempted
but there is nobody at home a calling card would be
left.
This card requests that the
recipient goes to the local Royal Mail sorting office
to collect their gift. It also gives a contact telephone
number with the opening hours of the office.
If you contact that office,
in some areas, you may be able to request another
delivery to your house to avoid having to collect
your gift. This re-delivery would be made by appointment
and you would be expected to be at the address to
sign for your gift. This is especially important for
anyone who may be ill or unable to get out to the
sorting office.
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