UK FLORIST DELIVERIES > OVERVIEW
We entitle this section UK florist deliveries. The
information contained in this section will refer to
all orders placed through the "UK florist flowers"
and the "Your Choice Flowers" sections of
our site.
UK FLORIST DELIVERIES >
DELIVERY COVERAGE
We include the following areas, mostly for same working
day delivery, in this section:
England
Wales
Scotland
Isle of Man
Northern Ireland
Channel Islands
We have delivery coverage to most delivery addresses
within the above areas. It is important to note that
same day delivery may not be possible to some places
owing to local distances and communications. This
is especially true in parts of Scotland, especially
some/parts of the west coast islands. Other delays
may occur where part of the delivery involves the
use of public transport or a ferry.
We regret that we do have few
areas, which have become non-delivery areas for our
florists because of the lack of florists in that area
or short term holiday closing by a individual florist.
We will notify any customer placing an order for one
of these areas. It is not possible to list these areas
as they are constanly changing and be updated. It
may be possible to arrange delivery to these addresses
through our UK Postal Flowers service but only for
the products available from that service.
UK FLORIST DELIVERIES >
DELIVERY EXPECTATIONS
We work at very short notice with orders placed through
this service. All delivereies must relate to the prevailing
UK time. Delivery is possible on all UK working days
including a Saturday to most locations in the areas
listed above. This is particularly true where orders
are pre booked.
The day and time of placing
your order will influence how quickly it can be delivered.
Same working day delivery is possible for most orders
placed and received by 09:00 hrs, except to more outlying
locations, islands and places which rely on delivery
by public transport or ferry.
For most delivery addresses
within the UK we offer a same day delivery for orders
placed up to 12:45 with the possibility of accepting
orders up to 16:00 hrs in some areas. Where we only
have one florist covering that area and they close
for half day the cut off time could be sooner on that
day.
Other services are available
for quicker deliveries and in a few cases out of hours
deliveries. Please contact our office before placing
your order.
Please see links below to soonest
delivery chart.
UK FLORIST DELIVERIES >
ORDER INFORMATION
The successful delivery of any order is governed by
the accuracy of the delivery information provided
from our customer through our office to the florist
delivery driver. We all appreciate fullest and correct
delivery information.
Please imagine our florist driver trying to make delivery
of your gift in a rural location, miles from anywhere,
in a winters afternoon, when it is getting dark and
just starting to rain, looking for a named house.
The recipients have just moved in a and nobody really
knows them, the house name plate has been lost in
the move. How would you fare? It gets even better
when our customer has given the wrong or mis spelt
house name, no road name and no telephone number!
We are very fortunate that many
of our florists work on a local basis, they have been
in business for many years building up a wealth of
experience in making deliveries, noting the changes
in their areas. They do still rely on being given
full and correct information. In some areas long delivery
distances are involved. It is important that the driver
can set out with full delivery information. Returning
the order undelivered, through incorrect information,
can mean that it will not be delivered that day as
requested.
UK FLORIST DELIVERIES >
POINT OF DELIVERY
As soon as the florist driver has found the delivery
address the delivery will be made. For the successful
delivery, the driver will make contact at the address
with the recipient or their agent. The product ordered
will be handed to the recipient who may be asked to
sign the drivers documentation to confirm delivery.
Where the correct address has
been found and there proves to be nobody at home or
available to receive the gift the proceedure will
be left to the florist drivers discretion.
UK FLORIST DELIVERIES >
LEAVING WITH A NEIGHBOUR
The first and more normal course of action will
be for the driver to look for a nearest neighbour
who is currently at home and ask them to accept the
gift on behalf of the recipient.
Here the neighbour could be asked to sign for the
delivery. It would be expected that the neighbour
would be at home and able to pass on the gift to the
recipient on their return.
A card would be put through
the recipients door to explain where the delivery
had been left. We need to point out that this service
provided by the neighbour would be offered and accepted
in good faith.
We are unable to control the
actions of the neighbour and their treatment of the
gift. We regret that should the neighbour themselves
go out leaving the gift locked in their house and
rendered unavailable we would have to await their
return to allow the recipient to receive their gift.
In the event of a complaint
from the recipient we would act to try to correct
any problem should this be notified within reasonable
time from the time of delivery considering the perishable
nature of the product.
UK FLORIST DELIVERIES >
COMPLETING THE DELIVERY
Where, at the florist drivers discretion, a neighbour
is not available to accept the gift or especially
in more rural areas where the delivery address is
more secluded, the gift may be left in a suitably
secure or protected place awaiting the recipients
return.
A calling card would be left
through the letterbox or placed in a significant position
ready for the recipients return, explaining where
the gift has been left.
This may not be the most ideal way to deliver a gift
but it may be the only way under certain circumstances.
As previously mentioned any
decisions made at the point of delivery are left to
the discretion of the delivery driver. We would expect
but cannot guarantee that the driver would attempt
one of the three options already mentioned, a fourth
option, mostly in extreme cases would be to return
the gift to the florist shop. A calling card should
be left requesting a call from the recipient to organise
a re delivery by appointment.
UK FLORIST DELIVERIES >
DELIVERY ADDRESS PROBLEMS
Other problems can occur associated with the delivery
address.
The delivery address can prove
to be incorrect, we may have been given completely
incorrect information like the wrong village, the
correct village in the wrong county and so on. Every
effort is made to identify these problems before the
gift is produced and out with the driver for delivery.
On some occasions the information
given may be incorrect or out of date. The recipient
may no longer live at the delivery address, the recipient
may no longer be staying at the delivery address,
the recipient may be on holiday, the house move may
have been delayed.
We may on occasion be unable
to find the delivery address. It will always be useful
to have extra delivery address information. This is
particularly important where a very rural location
is involved, a new house has been built or the address
is in a secluded position or the access is hidden.
We refer you to the links below
to "order errors" and "re-deliveries"
UK FLORIST DELIVERIES >
DELAYS IN DELIVERY
Deliveries which are organised through our florist
tend to be made locally on a more personal basis than
the national courier or Royal Mail deliveries. They
are made by our florists and although they may not
be subject to some of the pressures of the national
services they may have other reasons for delays to
occur.
Typical reasons
for delays in delivery are, prevailing weather conditions,
the routing of the delivery vehicle, prevailing civil
unrest, strike action by other workers effecting the
florist, national restictions(foot & mouth regulations),
national occasions, bomb threats, protest marches,
volume of business, priority of funeral deliveries,
shortage of staff, availability of flowers, computer
errors or failure. These situations actually affect
very few of our deliveries but must be mentioned as
they can happen.
Every effort would
be made to keep any customer informed should we be
notified of any delays in delivery which cause the
non delivery of our customers gift on the intended
day.
UK FLORIST DELIVERIES
> DAMAGED GOODS
Every gift which is ordered from us is chosen,
produced and checked through our florists quality
control system. All floral gifts are checked and dispatched
from our florists shop for local delivery. It is not
always possible to package every floral gift because
of the nature of the presentation. In some cases overpackaging
can cause more damage than no packaging. Those gifts
which lend themselves to being packed will be packaged
and nicely presented.
We have the greatest
level of care and consideration when your gift is
delivered by our florist driver. The driver can check
that your gift remains in the same good condition
as it left our florist shop and there should be no
room for damage.
Having said this,
should the recipient consider that the gift is damaged,
they should report it to the driver at the point of
delivery, signing accordingly. It could be quite important,
depending upon the reaction of the delivery driver,
either at that moment or soonest after, to call the
florist shop and speak to the owner or manager. Their
number will be on the gift.
Although any damage to a gift is unlikely, unintended
and regretable it can happen. We wish every recipient
to be more than happy with their gift. On calling
the florist shop the owner/manager will be pleased
to talk to the recipient to try to rectify the problem.
(see links below)
UK FLORIST DELIVERIES
> THIRD PARTY DELIVERIES
When one of our gifts is ordered for delivery to a
non-domestic address, it may not be personally delivered
to the requested recipient by our florist driver.
We are restricted by the fact that many deliveries
which are made to non-domestic addresses are made
to a central delivery point such as the reception
or the post room. We refer to this as the "central
delivery point"
This may be specific to the
place where the recipient is working and to where
the delivery has been addressed or it may be a collective
point relative to the delivery address building. In
extreme, for some deliveries, it can be an alternative
physical location for a specific company where all
mail or deliveries are re directed. This policy would
be followed by us but stated by the company.
It is impossible for us to be
responsible for the actions of other people working
within the premises where the delivery is being made.
We make it part of our terms & conditions,
for the service we provide, that we consider our part
in the delivery process has been completed once your
gift has been delivered to and received by a member
of the staff at the central delivery point.
We regret that we are normally
unable to influence or control the movement or rate
of movement of our gifts within the premises, especially
to determine or guarantee how quickly they will be
received by the recipient.
Although we will try to help locate a gift which not
have been received by the recipient within a non-domestic
location, we consider the limit of our guarantee and
involvement finishes on proof of delivery to the central
delivery point not the recipient. We regret that we
will not entertain any complaints concerning the product
and its delivery after the delivery has been made
to the central delivery point.
UK FLORIST DELIVERIES
> TAXI DELIVERY
There are certain occasions where, especially for
orders placed through our telephone order service,
we may organise delivery at short notice. Here the
delivery may be made by dedicated florist van or by
taxi.
Where the delivery
is made by taxi it is very important that we are given
full and accurate delivery information including the
recipients phone number. The delivery will be charged
at a premium rate and the journey will only be a one
way journey.
We must expect
that the recipient or their agent would be at home
at the time of delivery. If there is nobody at home
it is possible the gift may be left with a neighbour
but more likely that it could be left on the doorstep
at the senders risk.
If the delivery
is being made to a business address we need to be
sure that the business will still be open and that
the recipient is likely to be there. Should the delivery
arrive at the business address and the recipient has
already left, earlier than expected, the driver will
be expected to leave the flowers.
Deliveries made
by taxi are dependant upon time and access to the
delivery address. As this type of delivery is organised
in good faith against the clock, we regret that we
will not accept responsibility for the failure of
the taxi to arrive at the location by the stated time
where it has been delayed through extremes of traffic,
bomb scares, fire, demonstrations or other temporary
problems unknown at the time of placing the order.
Where such a genuine reason has caused the delay we
would expect our customer to accept delivery at the
premises, the soonest possible, even if the recipient
has left.
We wish to be very
clear about this type of delivery making the above
details part of our terms & conditions.
UK FLORIST DELIVERIES >
RELAY MEMBERSHIP
We feel it is important to note that most of our deliveries
are made on a national basis by florists who like
ourselves are members of the Teleflorist flower relay
organisation. Each florist located throughout the
areas we have listed for coverage carries a wide stock
of flowers, gifts, plants and sundries in relation
to their location.
Our florists are trained
in all aspects of floristry, they use the latest computer
technology to handle large volumes of orders and are
always willing to provide the best possible service
at all times.
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