ROYAL MAIL SPECIAL DELIVERY > ABOUT THE SERVICE
We have chosen to use the Royal Mail Special Delivery
Service to deliver many of our gifts. This service
allows us to offer a cost effective way of choosing
the day of delivery for many of our gifts which are
of a lower delivered weight. Where a gift falls into
a heavier weight bracket we reserve the right without
notice to send this gift by an alternative service.
We may refer to this service
as our "Royal Mail" delivery service through
this section of our notes, it must be understood that
we are referring to the "Royal Mail Special Delivery
Service" without the need to state the full title
in every case.
ROYAL MAIL SPECIAL DELIVERY
> GIFTS USING THIS SERVICE
We use the Royal Mail service to deliver gifts from
the following of our services:
teddy bears
chocolates
jigsaw puzzles
balloons
UK Postal Flowers
ROYAL MAIL SPECIAL
DELIVERY > FULL DELIVERY DETAILS
It is very important for us to emphasise the need
for full, true, correct details for the recipient.
Details of all information required has been covered
through the section entitled "recipients information"
see link below to the first part of this section..
Each part of the
information required is very important for different
reasons. Although the delivery is being made by the
Royal Mail we ask for a recipients telephone number
this is mostly used by our office where we need to
follow up the order when we find out that the recipient
was not at home to receive their delivery. (see notes
below) We have no reason to wish to spoil the suprise
of delivery but every reason to want to complete the
delivery to everyones satisfaction.
We would like to
point out that we can only operate our service to
the best of our ability on behalf of our customer
and provide the best service expected where we are
given full, correct and viable information. We must
state, as part of our terms of accepting an order,
that we will not accept responsibility for any order
problems where those problems relate back to insufficient
or incorrect information supplied by our customer.
ROYAL MAIL SPECIAL
DELIVERY > DELIVERY EXPECTATION
(1) Deliveries which are made using the Royal
Mail Special Delivery Service to most addresses in
the UK and Northern Ireland should arrive by 13:00
hrs, UK time, on the next working day after the
working day of dispatch. Exceptions to this continue
in the points below. To fully understand this we would
refer you to our reference pages, links below, entitled
"working days", "viable delivery date"
and "soonest delivery chart"
(2) Deliveries
which are being made to the following areas should
be made by 17:30 hrs UK time on the next working
day after the working day of dispatch.
Mainland:
AB30-56-Aberdeen,
IV21-28, 40 , 52-54-Inverness, KW1-14 Orkney, PA28-38-Argyll,
PH15, 17-26, 31-40-Perthshire, PH49-Ballachulish,
PH50-Kinlochleven
Islands:
HS1-Stornaway(Lewis), KA27-Arran, KA28-Cumbrae, KW15-Kirkwall,
KW16-Stromness Town Only,
PA41-Gigha, PA42-49-Islay, Pa60-Jura, PA77-Tiree,
ZE1-Lerwick(Shetlands), HS3-Harris, HS4-Scalapay,
HS5-Leverburgh, HS6-Erisksay, HS8-S.Uist, HS9-Castlebay(Barra),
IV41-51, 55-56-Skye
(3) Deliveries
which are being made to the following areas should
be made by 17:30 hrs UK time, two working days
after the working day of dispatch.
GY1-Herm only(Channel
Islands), GY9- Sark(Channel Islands), HS2-Lewis, PA61-Colonsay,
PA62-75-Mull, PA78-Coll, ZE2-3-Shetlands.
(4) Deliveries
which are being made to the following areas should
be made by 17:30 hrs UK time, three working days
after the working day of dispatch.
KW16-17-Orkney,
PH30-Corrour, PH41 Mallaig, PH42-Eigg & Muck,
PH43-44 Isle of Rum & Canna.
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ROYAL MAIL
SPECIAL DELIVERY > DELIVERY ON SATURDAYS &
MONDAYS
We are unable to guarantee specific delivery
on a Saturday or on a Monday. We can assure you that
your gift will arrive on one of these days.
Any gifts ordered requesting delivery on a Saturday
will be dispatched on a Friday, providing
they are ordered by our published cut off time, for
normal next day delivery (earlier if going to an outlying
area taking longer) As the Royal Mail service will
not guarantee delivery on a Saturday, we are also
unable to make this guarantee. Your gift could arrive
on the Saturday but might not arrive until the following
Monday.
Any gifts ordered requesting delivery on a Monday
will be dispatched on the previous Friday, providing
they are ordered by our published cut off time, for
delivery on the following Monday (earlier if going
to an outlying area taking longer, provided received
in time) With this service we must point out that
these gifts could arrive on the Saturday or on the
Monday. We are unable to guarantee the final delivery
day for any gift dispatched on the Friday. The delivery
is at the discretion of the Royal Mail.
All orders accepted and dispatched for delivery on
a Saturday or Monday are sent in good faith accepting
the information as above. We cannot accept any complaints
for delivery on the Saturday early for Monday or Monday
late for Saturday having explained what will happen.
By ordering we understand this condition is accepted.
We must point out that normal
procedures for delivery will apply with
a postcard being left if there is nobody to receive
the gift sent.
ROYAL MAIL SPECIAL
DELIVERY > DELAYS IN DELIVERY
Please note that all orders are accepted through our
service on the basis that they will be dispatched
in sufficient time into the Royal Mail system to meet
their last posting times to achieve delivery to the
addresses listed above within the intended time scale.
We must state as
part of our terms & conditions that once we have
dispatched your gift and it has been accepted by the
Royal Mail we are completely in their hands to operate
their service. We regret that we cannot be responsible
where your gift may arrive earlier or later than expected.
Typical reasons
for delays in delivery are, prevailing weather conditions,
incorrect routing of vehicles, prevailing civil unrest,
strike action by Royal Mail personnel or other workers
effecting the Royal Mail, national restictions(foot
& mouth regulations), national occasions, bomb
threats, protest marches, rail crash, the list can
go on and on. These situations actually affect very
few of our deliveries but must be mentioned as they
can happen.
In addition to
the above problems we are unable to influence, guarantee
or be responsible for the actions or the efficiency
of the Royal Mail personnel in making the delivery
of your gift. Sometimes mistakes can occur at the
delivery address end of the process which may cause
immediate non delivery of your gift. We try to monitor
these situations at all times.
ROYAL MAIL SPECIAL
DELIVERY > DELIVERY PROCEEDURE
Delivery of your gift is normally made by the Royal
Mail delivery person at the same time as delivering
the normal mail for the delivery address. In some
areas, especially within a town, these parcels may
be dispatched by separate vehicle.
The person making
the delivery will call at the delivery address with
the gift. They will need to speak to the recipient
or their "agent" at the delivery address.
The gift is targeted to be delivered to that address
only. On making contact with the recipient, the Royal
Mail delivery person will require a signature on the
delivery document, preferrably from the recipient
or another person (referred to as their "agent")
closely representing them at the delivery address.
ROYAL MAIL SPECIAL
DELIVERY > ACCEPTANCE OF GIFT
At the point of delivery we would ask for and possibly
expect that every recipient would quickly check over
the visual appearance of the packaging for their parcel.
We would ask that the parcel should be checked for
any serious damage, puncture, evidence of being squashed
or any symptom or idea that the gift inside might
be damaged.
We realise that
the recipient will not have acces to these notes and
that not all our customers will read them but we must
stress the importance of signing for any gift delivered,
as damaged, which does appeared damaged. In extreme
the gift should be refused if it is very badly damaged.
Our offices should
be contacted by the recipient or the customer if a
gift arrives in a damaged state whether it is accepted
or refused. It is important to realise that we may
not be aware of any damage unless we are told about
it. The sooner we know about any damage the sooner
we can do something about it.
ROYAL MAIL SPECIAL
DELIVERY > DAMAGED GOODS LIABILITY
Every gift which is ordered from us is chosen, produced
and checked through our quality control system. We
have explained that all goods are correctly dispatched
from our points of dispatch into the Royal Mail system.
We undertake to correctly package all gifts to make
them able to withstand the normal rigors of the delivery
process. (see link below)
We need to mention,
at this point, that if a gift arrives at the point
of delivery in a damaged condition, we, as we are
sure both our customer and the recipient, feel very
annoyed and upset that one of our gifts has been damaged.
We fully understand the implications and sympathise
with the problem of disappointment by all parties,
none the less the recipient, on what is probably an
important occasion. We must add though that although
we accepted the sale for the gift and arranged for
the delivery, we have trusted the Royal Mail to convey
the gift, we have certainly not been personally instrumental
in causing the damage.
It is very important
that we are made aware of any damage to the gift as
soon as possible. We will take up all information
about the problem from all parties and work as fast
and as efficiently to resolve the position to everyones
satisfaction. Please read our notes on damaged goods,
returns policy (see links below)
ROYAL MAIL SPECIAL DELIVERY > RECIPIENT NOT
AT HOME
If there is nobody available at the delivery address,
at the moment delivery is attempted, the Royal Mail
delivery person will leave a postcard through the
door, or normal post collection point, of the delivery
address. In some areas, at the discretion of the Royal
Mail delivery person making the delivery, that person
may make a second attempt at delivery depending upon
the normal route for that delivery round and the relative
time.
Where the delivery
cannot be made the postcard is left requesting that
the recipient contacts the local Royal Mail sorting
office to collect their gift. Under certain conditions
in certain areas it may be possible to organise a
further delivery. This would need to be done by appointment.
The postcard which is left will normally measure 6.5
inches by 4.5 inches and has a blue/grey appearance.
Certain information should be entered on the card
explaing the position, especially where the gift is
perishable. The local sorting office details showing
a map for location, opening times and contact phone
number should be shown on the reverse of the card.
We need to draw
your attention to the fact that the point of contact
is the Royal Mail "Sorting" Office this
is normally an office attached to the Royal Mail delivery
buildings. This will be found in the nearest town
to the delivery address. In most cases it will be
a separate office to the normal "Post Office"
where you may go for other day to day Royal Mail contact.
ROYAL MAIL SPECIAL
DELIVERY > COLLECTING YOUR GIFT
We must urge you to contact the recipient as soon
as you are aware that a normal delivery has not been
made for your gift. At this stage the gift has become
the property of the recipient and we are unable to
influence very much further. Immediate collection
is very important for more perishable gifts like fish
or flowers.
ROYAL MAIL SPECIAL DELIVERY > FOLLOW UP PROCEEDURES
We regret that as previously stated we are unable
to do very much when a gift has not been delivered
because the recipient was not at home. We do run a
check, through Royal Mail information against each
gift dispatched, on a daily basis, to sign off gifts
as being delivered. This process can only be done
once the Royal Mail has published its information
which in some cases can be the next working day after
the day of delivery. It is not our policy to confirm
delivery back to our customer.
ROYAL MAIL SPECIAL
DELIVERY > POSTCARD IDENTIFIED
On checking through all orders for delivery each day
we may find some orders which have not been delivered
and have had a calling "postcard" left.
Here as a normal
but final part of our service we will try to contact
the recipient as quickly as possible normally by telephone,
providing our customer has supplied a telephone number,
to make them aware of the delivery position, checking
that they have found the calling card and requesting
that they collect their gift or make arrangements
for a re delivery.
Where we are unable
to contact the recipient personally we may leave an
answerphone message explaing the position requesting
confirmation back to us via our freecall number to
confirm everything is ok. If we cannot leave such
a message, or cannot find a phone number or fail to
get any response we will may try to contact our customer,
according to circumstances.
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REVERSE OF ROYAL MAIL
CALLING CARD
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FRONT OF ROYAL MAIL
CALLING CARD
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ROYAL MAIL SPECIAL
DELIVERY > FINAL RESPONSIBILITY
Having correctly organised the delivery, where the
delivery has been attempted to the correct address,
having followed up the delivery by trying to contact
the recipient where a viable contact number has been
provided, we consider that we have fulfilled our function
in making the delivery.
The Royal Mail
considers the gift is the property of the recipient
and is holding the gift at the local sorting office
on behalf of the recipient. As most of our gifts are
perishable they need to be collected fairly immediately
from the sorting office otherwise they could deteriorate.
As we are unable to influence that process more than
already stated we consider that a matter for the recipient
and possibly our customer.
If a gift is just
not collected for whatever reason we consider that
to be the responsibility of the recipient and/or the
customer. Under these circumstances no refunds will
be made. We trust that no situation will reach this
point.
ROYAL MAIL SPECIAL
DELIVERY > THIRD PARTY DELIVERIES
When one of our gifts is ordered for delivery to a
non-domestic address, it may not be personally delivered
to the requested recipient by the Royal Mail delivery
person. We are restricted by the fact that many deliveries
which are made to non-domestic addresses are made
to a central delivery point such as the reception
or the post room. We refer to this as the "central
delivery point"
This may be specific to the
place where the recipient is working and to where
the delivery has been addressed or it may be a collective
point relative to the delivery address building. In
extreme, for postal deliveries, it can be an alternative
physical location for a specific company where all
mail or deliveries are re directed. This policy would
be followed by us but stated by the company.
It is impossible for us to be
responsible for the actions of other people working
within the premises where the delivery is being made.
We make it part of our terms & conditions,
for the service we provide, that we consider our part
in the delivery process has been completed once your
gift has been delivered to and received by a member
of the staff at the central delivery point.
We regret that we are normally
unable to influence or control the movement or rate
of movement of our gifts within the premises, especially
to determine or guarantee how quickly they will be
received by the recipient.
Although we will try to help locate a gift which not
have been received by the recipient within a non-domestic
location, we consider the limit of our guarantee and
involvement finishes on proof of delivery to the central
delivery point not the recipient. We regret that we
will not entertain any complaints concerning the product
and its delivery after the delivery has been made
to the central delivery point.
order
details > how is delivery made?
order
details > working days
order
details > viable delivery date
product
information > packing & presentation
overcoming
problems > damaged goods
overcoming
problems > returns policy
recipients
information > recipients name
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