COURIER DELIVERIES > OVERVIEW
Some of our gifts are currently delivered by courier
rather than by Royal Mail or by our florist driver.
We use courier delivery mostly where the gifts concerned
are of a heavier nature.
COURIER DELIVERIES > GIFTS
USING THE SERVICE
We use courier delivery services to deliver gifts
from the following of our services:
main fruit baskets
hampers
teddy bears (larger sizes)
chocolates (larger sizes)
mixed larger gifts
drinks
COURIER DELIVERIES > INFORMATION
REQUIRED
We find that the service provided and the information
needed to complete a delivery are very similar to
those for the Royal Mail except what happens at the
point of delivery.
COURIER DELIVERIES > POINT
OF DELIVERY
When the courier driver goes to the delivery address
a correct and successful delivery can be made providing
the recipient or their agent is at the property to
accept the gift. The courier driver will require a
signature for the delivery.
COURIER DELIVERIES > RECIPIENT
NOT AT HOME
If there is nobody at home, when the delivery is attempted,
we rely on the skills of the delivery driver to handle
the situation. The proceedure will be variable according
to the policy of the individual courier company.
We find that a courier driver
may, at his discretion, try to find a neighbour who
will accept the gift on behalf of the recipient. Under
certain conditions, where the driver considers it
safe to do so, your gift may be left in a "safe"
place at the delivery address. We would expect some
form of notice to be left through the letter box or
somewhere significant to inform the recipient as where
to find their gift.
The courier driver may decide
to hold on to the gift at that time and continue with
other deliveries further into the day, returning to
the address later in the day for a second attempt.
Telephone numbers provided with your order may be
used but we cannot guarantee this.
If after various attempts a
satisfactory delivery just cannot be made, the courier
driver could return the gift to the courier depot.
The gift may then be taken out on delivery the next
day. We may or may not be informed of a problem, depending
on the nature of the situation and purely at the discretion
of the courier company concerned. We would try to
contact and speak to our customer in the event of
contact from the courier company, especially if there
was a problem and further help was required.
COURIER DELIVERIES
> THIRD PARTY DELIVERIES
When one of our gifts is ordered for delivery to a
non-domestic address, it may not be personally delivered
to the requested recipient by our couriers. We are
restricted by the fact that many deliveries which
are made to non-domestic addresses are made to a central
delivery point such as the reception or the post room.
We refer to this as the "central delivery point"
This may be specific to the
place where the recipient is working and to where
the delivery has been addressed or it may be a collective
point relative to the delivery address building. In
extreme, for some deliveries, it can be an alternative
physical location for a specific company where all
mail or deliveries are re directed. This policy would
be followed by us but stated by the company.
It is impossible for us to be
responsible for the actions of other people working
within the premises where the delivery is being made.
We make it part of our terms & conditions,
for the service we provide, that we consider our part
in the delivery process has been completed once your
gift has been delivered to and received by a member
of the staff at the central delivery point.
We regret that we are normally
unable to influence or control the movement or rate
of movement of our gifts within the premises, especially
to determine or guarantee how quickly they will be
received by the recipient.
Although we will try to help locate a gift which not
have been received by the recipient within a non-domestic
location, we consider the limit of our guarantee and
involvement finishes on proof of delivery to the central
delivery point not the recipient. We regret that we
will not entertain any complaints concerning the product
and its delivery after the delivery has been made
to the central delivery point.
COURIER DELIVERIES > DELIVERY
QUERIES
We are pleased to be able to say that we achieve a
very high success rate with all deliveries dispatched
by courier. It is however possible that problems can
occur.
If we are notified of a problem
at any stage of a delivery by the courier company
we will try to contact our customer to help sort out
the problem. We will contact most customers by e-mail
but may choose to contact UK based customers by telephone.
We will not be held responsible in the event of us
being unable to contact our customer or for any delays
that may follow.
We would appreciate hearing
from any customer who believes there could be a problem
with their delivery. Although it is not our policy
to confirm delivery of every order we will follow
up a situation where our customer believes delivery
has not been made. As the checking process is quite
involved we would prefer that our customer has positive
knowledge of non delivery before we start checking.
COURIER DELIVERIES > DAMAGED
GOODS LIABILITY
Every gift which is ordered from us is chosen, produced
and checked through our quality control system. All
gifts are correctly dispatched from our points of
dispatch to the courier system. We undertake to correctly
package all gifts to make them able to withstand the
normal rigors of the delivery process. (see link below)
We need to mention,
at this point, that if a gift arrives at the point
of delivery in a damaged condition, we, as we are
sure both our customer and the recipient, feel very
annoyed and upset that one of our gifts has been damaged.
We fully understand the implications and sympathise
with the problem of disappointment by all parties,
none the less the recipient, on what is probably an
important occasion. We must add though that although
we accepted the sale for the gift and arranged for
the delivery, we have trusted the courier company
to convey the gift, we have certainly not been personally
instrumental in causing the damage.
It is very important
that we are made aware of any damage to the gift as
soon as possible. We will take up all information
about the problem from all parties and work as fast
and as efficiently to resolve the position to everyones
satisfaction. Please read our notes on damaged goods,
returns policy (see links below)
COURIER DELIVERIES > DELAYS
IN DELIVERY
Please note that all orders are accepted through our
service on the basis that they will be dispatched
in sufficient time into the courier delivery system
to meet their collection times to achieve delivery
to the delivery address within the intended time scale.
We must state as
part of our terms & conditions that once we have
dispatched your gift and it has been accepted by the
courier company we are completely in their hands to
operate their service. We regret that we cannot be
responsible whether your gift may arrive earlier or
later than expected.
Typical reasons
for delays in delivery are, prevailing weather conditions,
incorrect routing of vehicles, prevailing civil unrest,
strike action by courier personnel or other workers
effecting the couriers, national restictions(foot
& mouth regulations), national occasions, bomb
threats, protest marches, rail crash, the list can
go on and on. These situations actually affect very
few of our deliveries but must be mentioned as they
can happen.
In addition to
the above problems we are unable to influence, guarantee
or be responsible for the actions or the efficiency
of the courier personnel in making the delivery of
your gift. Sometimes mistakes can occur at the delivery
address end of the process which may cause immediate
non delivery of your gift. We try to monitor these
situations at all times.
overcoming
problems > damaged goods
product information > packing & presentation
overcoming
problems > making a complaint
overcoming
problems > returns policy
contact
information > contact us
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