DELIVERY TO A HOTEL
> HOTEL ADDRESS DEFINITION
We would include commercial hotels, motels, guest
houses, boarding houses, bed & breakfast, country
clubs and in some cases golf clubs.
All of these premises involved
in providing accomodation for most members of the
community.
DELIVERY TO A HOTEL >
CORRECT DELIVERY INFORMATION
A successful and efficient delivery depends upon having
correct and full delivery information. We request
fullest information on our order form, this is check
against our address checking system before orders
are dispatched.
This information follows through
to the delivery driver at the point of delivery. If
incorrect details have been supplied which cannot
be checked or verified then the delivery can become
more difficult or in extreme cases incorrect.
DELIVERY TO A HOTEL >
RECIPIENT NAME
Please ensure that you fill in a full name for the
recipient on the order form. We particularly require
the name that the recipient will be registered under
at the delivery address.
Different people register in
different ways for different reasons at a hotel. It
is very often important to identify the recipient
not only in person but qualify this in one of various
ways.
The recipient could be registered
at the hotel for one of five main reasons. It can
be important to identify the reason:
- working as a member of permanent
staff in the hotel or its associated facilities.
- working as a temporary member
of staff for the hotel, on behalf of another company.
- working associated with a
function at the hotel, resident or non-resident
at the hotel.
- a guest at the hotel.
- part of the ownership of
the premises, resident or non-resident.
Is the recipient registered
at the hotel as one of the following:
- part of a business or company
booking, here we would like to identify the company
and possibly the recipients job discription/title
within the company.
- the recipient is a woman
and has booked into the hotel under her husbands
name.
- the recipient is about to
get married, possibly at the hotel and has booked
in her future married name or previous maiden name.
DELIVERY TO A HOTEL >
LOCATION IN THE HOTEL
After addressing a delivery to the named person possibly
with their title and business name, it can be very
useful to further address a gift delivery to them
at a known location in the hotel depending upon their
reason for being there.
Example: the future bride &
groom -
Mr & Mrs D.J. Brown c/o
Brown reception, The Blue Room, Tudor Grange Hotel
Example: the executive attending
a conference -
Mr R.D. Smart c/o ABC Logistics,
The Conference Room, Tudor Grange Hotel
Example: the guest at the hotel
Mrs B.A. Smith c/o Mr G.T.Smith,
Room 312, Tudor Grange Hotel.
Example: to a member of staff
at the hotel
Miss C.W. Pink (staff) c/o reception,
Tudor Grange Hotel
Example: to a temporary member
of staff
Mrs G.V. Haddon, (Hudsons accountants)
c/o main office, Tudor Grange Hotel.
DELIVERY TO A HOTEL >
THIRD PARTY DELIVERY
We need to state that when one of our gifts is ordered
for delivery to a hotel address it may not be personally
delivered to the requested recipient by our delivery
agents. We are restricted by the fact that many deliveries
which are made to hotels are made to a central delivery
point such as the main reception, the concierge or
the post room. We refer to this as the "central
delivery point"
It is impossible for us to be
responsible for the actions of other people working
within the hotel where the delivery is being made.
We make it part of our terms & conditions for
the service we provide that we consider our part in
the delivery process has been completed once your
gift has been delivered to and received by a member
of the staff at the central delivery point.
We regret that we are normally
unable to influence or control the movement or rate
of movement of our gifts within the hotel, especially
to determine or guarantee how quickly they will be
received by the recipient. This is especially important
where any timed delivery, such as our London Express
Delivery Service, has been purchased.
Although we will try to help
locate a gift which not have been received by the
recipient within a hotel, we consider the limit of
our guarantee and involvement finishes on proof of
delivery to the central delivery point not the recipient.
We regret that we will not entertain any complaints
concerning the product and its delivery after the
delivery has been made to the central delivery point.
DELIVERY TO A HOTEL >
CONDITION OF GIFT DELIVERED
Your gift will be produced, packaged and delivered
by the method of distribution chosen for each gift.
We will ensure that your gift is delivered to the
central delivery point at the delivery address.
We would expect that as gifts
are received they are reasonably checked by the person
receiving them for any obvious physical damage. Any
damage would be reported on the delivery document
when the gift was signed for at the central delivery
point. The recipient would be informed and hopefully
we would be informed allowing us to assess the situation,
make a claim against our delivery people and try to
rectify the position for the recipient.
Whilst we will always entertain
any complaint for damaged goods which have been received
and signed for as damaged from the Royal Mail, courier
or our florist, we consider it fair comment that we
cannot be held responsible for any damage which occurs
between the gift being received at the central delivery
point and finally arriving with the recipient.
We are not prepared to accept
responsibility for damage, deterioration or poor condition
of any gift but especially more perishable gifts such
as fresh flowers and fruit where they have been mishandled,
incorrectly delivered within the hotel, forgotten,
mislaid or generally abused rendering them as not
best quality when they finally reach the recipient.
DELIVERY TO A HOTEL >
RECIPIENT MOVED OR GONE HOME
We are very aware of the fact that people can decide
to change their plans at short notice. A recipient
could arrive later than expected at the hotel or decide
to leave earlier than expected. Equally well they
may decide against staying at the hotel.
Your gift will be organised
for delivery on the day you have requested providing
this fits in with our normal delivery schedule for
that product. We will always confirm the delivery
date and try to draw to your attention any changes
we have made to the delivery date.
We are constantly aware of the
fact that people do change their plans and may not
be at the hotel as expected. Once your gift has been
dispatched, especially for courier and Royal Mail
deliveries we will be unable to change the delivery
target. If the delivery is through our florist we
may be able to help a little more providing the delivery
has not left the florist shop.
Many hotels are unwilling to
become involved in redirecting gifts. We will have
to ask you to liase with the hotel to try to arrange
for the gift to catch up with the recipient. We will
however try to assist where possible.
Where the recipient is not at
the hotel we will not be able to change the Royal
Mail delivery unless notice is received well before
the delivery day. If the gift is being delivered by
courier the delivery will still go ahead to the intended
location unless we have notice by the mid afternoon
on the day of dispatch. Where the delivery is by florist
driver we may be able to redirect your gift given
enough notice and provided the delivery hasn't left
the floristshop.
We regret that if we are notified
at too late a stage in the delivery process that the
recipient is not at the hotel, your gift will still
be delivered, you will need to check with the hotel
that they have the gift and where it is.
DELIVERY TO A HOTEL >
REDIRECTION OF ORDERS
The redirection of orders varies from being almost
impossible with Royal Mail deliveries, to more expensive
and time consuming with courier deliveries. In some
cases we will not physically be able to organise changing
the delivery location. We can sometimes organise a
redelivery through our florist delivery service but
extra costs will apply.
We regret that if we have followed
your instructions and delivered your gift to the correct
location we cannot accept the responsibility or any
financial implication of further delivering the gift.
Once your gift has been accepted at the hotel, we
will not be responsible for its safety, condition
or well being if the recipient is not at the hotel.
If delivery of your gift is
refused at the hotel because the recipient has moved
or gone home it could be returned to our dispatch
department. As we had followed your instructions for
this delivery and completed our part of the contract
we would expect to arrange a further delivery of the
same gift to the original recipient at a new address.
We would expect, as part of our terms & conditions
for this situation, to charge a further cost, to you,
our customer, for this service. This cost would reflect
the cost of organising the re delivery and be at the
discretion of our duty manager at the time.
DELIVERY TO A HOTEL >
ASSISTANCE WITH PROBLEMS
We wish to point out that we value every order placed
through our service. We will always be as helpful
as possible whenever a problem occurs with any order.
The more notice we have the better.
Unfortunately when gifts are
being delivered to a hotel we are dealing with members
of staff at the hotel who are already working under
stress and not really employed to help sort out our
problems.
With the pressures of normal
hotel life trying to make changes to a delivery or
requesting assistance over a delivery can be very
difficult.
We must stress the importance
of correct information and the knowledge that the
recipient wiil be at the delivery location.
DELIVERY TO A HOTEL >
CHECKING WITH THE HOTEL
It can sometimes be worth our customer telephoning
the hotel in advance of the expected delivery of their
gift and speaking to a member of staff possibly on
reception to explain their intentions.
Whilst making this contact it
could be possible to enlist the help of the hotel
to ensure a smooth transition between receipt of the
gift at the hotel and the successful delivery to the
recipient.
Many more professional hotels
are can be very helpful in this direction when such
a service is requested by our customer.
A further and final contact
could be made on the day of delivery to check that
your gift has arrived and everything is ok.
DELIVERY TO A HOTEL >
HOTEL NAME AND ADDRESS
We will require the full and correct name of the hotel
to be entered in the address details. This must be
qualified by the correct address for the hotel. The
correct address is even more important where one hotel
may have branches or departments in more than one
geographical location.
DELIVERY TO A HOTEL >
HOTEL POSTAL CODE
We will value having the hotel postal code supplied
with the delivery address.
DELIVERY TO A HOTEL >
HOTEL TELEPHONE NUMBER
Hotel telephone numbers are very useful to assist
with the delivery process. We would prefer a telephone
number for the hotel reception or the concierge rather
than for the recipient.
DELIVERY TO A HOTEL >
INTERNATIONAL HOTELS
Please note that all the above information refers
to our UK delivery products and services. Similar
information for international orders would need to
be extensive but specific for each of the many countries
we cover. Please use the details on this page as a
loose guide to general thinking for international
orders.
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