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Deliveries to a Hospital

DELIVERIES TO A HOSPITAL > HOSPITAL ADDRESS DEFINITION
DELIVERIES TO A HOSPITAL > CORRECT DELIVERY INFORMATION
DELIVERIES TO A HOSPITAL > RECIPIENT NAME IN HOSPITAL
DELIVERIES TO A HOSPITAL > PATIENT, STAFF OR VISITOR?
DELIVERIES TO A HOSPITAL > LOCATION IN HOSPITAL
DELIVERIES TO A HOSPITAL > THIRD PARTY DELIVERY
DELIVERIES TO A HOSPITAL > CONDITION OF GIFT DELIVERED
DELIVERIES TO A HOSPITAL > RECIPIENT MOVED OR GONE HOME
DELIVERIES TO A HOSPITAL > REDIRECTION OF ORDERS
DELIVERIES TO A HOSPITAL > ASSISTANCE WITH PROBLEMS
DELIVERIES TO A HOSPITAL > HOSPITAL NAME AND ADDRESS
DELIVERIES TO A HOSPITAL > POSTAL CODE
DELIVERIES TO A HOSPITAL > TELEPHONE NUMBERS
DELIVERIES TO A HOSPITAL > SPECIAL UNITS IN HOSPITALS
DELIVERIES TO A HOSPITAL > NO FLOWERS AT CERTAIN HOSPITALS
DELIVERIES TO A HOSPITAL > INTERNATIONAL HOSPITALS

DELIVERIES TO A HOSPITAL > HOSPITAL ADDRESS DEFINITION
We would include all NHS and private hospitals along with certain nursing homes and retirement homes and convalescent homes.
All of these premises involved in the care of various people of all ages in the community.
DELIVERIES TO A HOSPITAL > CORRECT DELIVERY INFORMATION
A successful and efficient delivery depends upon having correct and full delivery information. We request fullest information on our order form, this is check against our address checking system before orders are dispatched.
This information follows through to the delivery driver at the point of delivery. If incorrect details have been supplied which cannot be checked or verified then the delivery can become more difficult or in extreme cases incorrect.
DELIVERIES TO A HOSPITAL > RECIPIENT NAME IN HOSPITAL
Please ensure that you fill in a full name for the recipient on the order form. We particularly require the name that the recipient will be registered under at the delivery address.
Where the recipient is a woman we would request that we are given the ladies actual name not her husbands name unless he is also a patient.
We will be pleased to have initials for the recipient rather than just a surname but would prefer the first or christian name in full if possible.
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DELIVERIES TO A HOSPITAL > PATIENT, STAFF OR VISITOR?
We tend to send gifts to hospital and automatically think they are going to a patient. Nowadays we very often send flowers for various reasons to members of staff and even visitors. This could be a relative, like the mother of a child who is ill in the hospital. Please clarify in the address box if the recipient is not a patient.
When flowers or gifts are sent to member of staff in a hospital it is useful to indicate a title for that member of staff.
We very often send gifts, such as flowers or fruit baskets by way of thanks to all the staff in a particular ward, usually after the patient has left the hospital. Please make your order clear by addressing your gift something like "To all the staff" on the next line , "Ward B", next line "The Hospital"
If a gift is intended for a short term patient please be aware of the restrictions of timed deliveries and the normal expectations and guarantees of our service.
DELIVERIES TO A HOSPITAL > LOCATION IN HOSPITAL
Every order sent into a hospital should be addressed to indicate the location where delivery is required in the hospital. This could be a ward name or number, a department, an office, nurses accomodation, a service department, a specialised unit and many other locations.
Please indicate, where appropriate, any named building or location within the hospital premises.
Some hospitals have become so large, like towns in their own right, they are very spread out and having the name of the road or an entrance can be useful.
Patients in private hospitals like BUPA or Nuffield hospitals may have room numbers rather than ward numbers. Deliveries to these hospitals are usually more precise, being accepted by the main reception desk.
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DELIVERIES TO A HOSPITAL > THIRD PARTY DELIVERY
We need to state that when one of our gifts is ordered for delivery to a hospital address it may not be personally delivered to the requested recipient by our delivery agents. We are restricted by the fact that many deliveries which are made to hospitals are made to a central delivery point such as the reception, the porters lodge or the post room. We refer to this as the "central delivery point"
This may be specific to the department within the hospital where the recipient is working and to where the delivery has been addressed or it may be a collective point relative to the whole hospital. In extreme, for postal deliveries and some personal deliveries, it can be an alternative physical location for a specific hospital where all mail or deliveries are re directed. This policy would be followed by us but stated by the hospital.
It is impossible for us to be responsible for the actions of other people working within the hospital where the delivery is being made. We make it part of our terms & conditions for the service we provide that we consider our part in the delivery process has been completed once your gift has been delivered to and received by a member of the staff at the central delivery point.
We regret that we are normally unable to influence or control the movement or rate of movement of our gifts within the hospital, especially to determine or guarantee how quickly they will be received by the recipient. This is especially important where any timed delivery, such as our London Express Delivery Service, has been purchased.
Although we will try to help locate a gift which not have been received by the recipient within a hospital, we consider the limit of our guarantee and involvement finishes on proof of delivery to the central delivery point not the recipient. We regret that we will not entertain any complaints concerning the product and its delivery after the delivery has been made to the central delivery point.
DELIVERIES TO A HOSPITAL > CONDITION OF GIFT DELIVERED
Your gift will be produced, packaged and delivered by the method of distribution chosen for each gift. We will ensure that your gift is delivered to the central delivery point at the delivery address.
We would expect that as gifts are received they are reasonably checked by the person receiving them for any obvious physical damage. Any damage would be reported on the delivery document when the gift was signed for at the central delivery point. The recipient would be informed and hopefully we would be informed allowing us to assess the situation, make a claim against our delivery people and try to rectify the position for the recipient.
Whilst we will always entertain any complaint for damaged goods which have been received and signed for as damaged from the Royal Mail, courier or our florist, we consider it fair comment that we cannot be held responsible for any damage which occurs between the gift being received at the central delivery point and finally arriving with the recipient.
We are not prepared to accept responsibility for damage, deterioration or poor condition of any gift but especially more perishable gifts such as fresh flowers and fruit where they have been mishandled, incorrectly delivered within the hospital, forgotten, mislaid or generally abused rendering them as not best quality when they finally reach the recipient.
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DELIVERIES TO A HOSPITAL > RECIPIENT MOVED OR GONE HOME
We are constantly aware of the fact that patients are moved within a hospital, discharged at short notice and not always admitted when they intended.
Your gift will be organised for delivery on the day you have requested providing this fits in with our normal delivery schedule for that product. We will always confirm the delivery date and try to draw to your attention any changes we have made to the delivery date.
We are constantly aware of the fact that patients do move wards in a hospital and can go home early. Once your gift has been dispatched, especially for courier and Royal Mail deliveries we will be unable to change the delivery target. If the delivery is through our florist we may be able to help a little more providing the delivery has not left the florist shop.
Many hospitals are unwilling to become involved in moving gifts from one location to another even within the hospital. We will have to ask you to liase with the hospital to try to arrange for the gift to catch up with the recipient. We will however try to assist where possible.
Where the recipient has gone home we will not be able to change the Royal Mail delivery unless notice is received well before the delivery day. If the gift is being delivered by courier the delivery will still go ahead to the intended location unless we have notice by the mid afternoon on the day of dispatch. Where the delivery is by florist driver we may be able to redirect your gift given enough notice and provided the delivery hasn't left the florist shop.
We regret that if we are notified at too late a stage in the delivery process that the recipient has gone home, your gift will still be delivered, you will need to check with the hospital that they have the gift and where it is and arrange for a member of the recipients family to collect your gift from the hospital.
DELIVERIES TO A HOSPITAL > REDIRECTION OF ORDERS
The redirection of orders varies from being almost impossible with Royal Mail deliveries, to more expensive and time consuming with courier deliveries. In some cases we will not physically be able to organise changing the delivery location. We can sometimes organise a redelivery through our florist delivery service but extra costs will apply.
We regret that if we have followed your instructions and delivered your gift to the correct location we cannot accept the responsibility or any financial implication of further delivering the gift. Once your gift has been accepted at the hospital, we will not be responsible for its safety, condition or well being if the recipient has gone home.
If delivery of your gift is refused at the hospital because the recipient has moved or gone home it could be returned to our dispatch department. As we had followed your instructions for this delivery and completed our part of the contract we would expect to arrange a further delivery of the same gift to the original recipient at a new address. We would expect, as part of our terms & conditions for this situation, to charge a further cost, to you our customer, for this service. This cost would reflect the cost of organising the re delivery and be at the discretion of our duty manager at the time.
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DELIVERIES TO A HOSPITAL > ASSISTANCE WITH PROBLEMS
We wish to point out that we value every order placed through our service. We will always be as helpful as possible whenever a problem occurs with any order. The more notice we have the better.
Unfortunately when gifts are being delivered to a hospital we are dealing with members of staff at the hospital who are already working under stress and not really employed to help sort out our problems.
With the pressures of normal hospital life trying to make changes to a delivery or requesting assistance over a delivery can be very difficult.
We must stress the importance of correct information and the knowledge that the recipient wiil be at the delivery location.
DELIVERIES TO A HOSPITAL > HOSPITAL NAME AND ADDRESS
We will require the full and correct name of the hospital to be entered in the address details. This must be qualified by the correct address for the hospital. The correct address is even more important where one hospital may have branches or departments in more than one geographical location.
Please remember that some hospitals are so enormous covering many acres and amounting to the size of a small town in their own right.
DELIVERIES TO A HOSPITAL > POSTAL CODE
We will value having the hospital postal code supplied with the delivery address.
DELIVERIES TO A HOSPITAL > TELEPHONE NUMBERS
Hospital telephone numbers are very useful to assist with the delivery process. We would prefer a telephone number for the hospital or the ward rather than for the recipient.
Where an order is being delivered to a resident in a retirement or nursing home it is often more practical and tactful for us to have the telephone number for the premises to be able to speak to a member of staff there rather than a direct line to the recipient.
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DELIVERIES TO A HOSPITAL > SPECIAL UNITS IN HOSPITALS
We very often find that deliveries of flowers are not acceptable for recipients who remain in Intensive Care Units or Cardiac Care Units. Other gifts from our range may be more acceptable.
This problem may be overcome if the specific hospital care unit has a visitors room attached to the ward unit where the flowers could be kept. It is even better if there is another family member there to receive your gift.
Normal deliveries can of course continue as soon as the recipient has improved and moved on to a normal ward.
DELIVERIES TO A HOSPITAL > NO FLOWERS AT CERTAIN HOSPITALS
There are one of two hospitals in the country who will not allow fresh flowers into the wards for medical or purely administrative reasons. Some hospitals are selective on the type of product allowed.
We have no specific information on this situation which will not affect other gifts from our range but would ask all customers to be aware of this point.
DELIVERIES TO A HOSPITAL > INTERNATIONAL HOSPITALS
Please note that all the above information refers to our UK delivery products and services. Similar information for international orders would need to be extensive but specific for each of the many countries we cover. Please use the details on this page as a loose guide to general thinking for international orders.
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links to related pages
delivery methods > Royal Mail Special Delivery Service
delivery methods > courier deliveries
delivery methods > UK florist driver deliveries
delivery methods > international florist deliveries
delivery information > delivery address information
contact information > contact us
 
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