DELIVERIES ON BOARD
SHIP > PRODUCTS TO SEND ON BOARD SHIP
Deliveries on board ship very often require more precision
and expertise than some of our other deliveries. We
should restrict ordering to the UK florist flowers,
UK florist your choice and the international sections
of our website unless you have precise shipping agents
office information. Where deliveries are made to a
shipping office this would become the point of delivery.
Where products are delivered by our florists more
control can be exercised on the date and time of delivery.
DELIVERIES ON BOARD SHIP
> WHERE CAN DELIVERIES BE MADE TO A SHIP?
In theory we can organise a delivery to most ports
within the UK and the countries in the world where
we have our normal florist delivery service. We will
of course confirm, back to you, that we have accepted
your order, along with any queries we may raise.
DELIVERIES ON BOARD SHIP
> ANY ADDITIONAL COSTS SENDING TO A SHIP?
Mostly no, especially for UK deliveries but yes, there
may be some additional costs for port deliveries in
some places. These will apply more on an international
basis than in the UK. Deliveries which are out of
normal working hours may carry additional charges.
Deliveries on a public holiday internationally can
sometimes be a problem.
DELIVERIES ON BOARD SHIP
> CUSTOMER CONTACT
Organising a delivery on board ship is one of the
more difficult services we may offer. It very often
involves addressing difficulties, time & date
difficulties and various changes. We may need to keep
in closer contact with our customer around the delivery
date if we are informed of any problems.
It is essential that we have
good reliable customer contact information and can
receive replies to any communications sent. We will
not be responsible for problems occuring as a result
of a lack of response to any messages sent to our
customer.
DELIVERIES ON BOARD SHIP
> DELIVERY NAME & ADDRESS
Flowers are usually delivered to a ship when it is
in port. This may be at the beginning or during a
cruise. We require as full as possible address details
to complete the delivery.
Deliveries may be made to the actual ship or we would
normally deliver to the cruise line office which would
be near to where the ship would be berthed in the
docks.
Your gift should be addressed
to the recipient just in their own name or in their
name c/o the name of the person whose name the booking
is in, plus the name of the group booking if applicable.
Following the names in the address,
we require the Cabin Number, followed by any location
information such as the deck number or location on
the ship.
We would then require the name
of the cruise ship and possibly the name of the shipping
line, followed by the best land based address for
the shipping company/dock address with a postal code.
Lastly and very important we
require a telephone contact number for the "ship
in port" / the shipping line office in the port
or some form of contact number if available. As a
last resort this could be a mobile number for the
recipient or someone in their party.
DELIVERIES ON BOARD SHIP
> DELIVERY TIME ON BOARD SHIP
Deliveries to people on board ship will need to be
made during the period that the cruise ship is in
the port.
Most cruise lines will have
this information available in advance of the event
but it is always subject to sudden change in relation
to other influences such as the weather.
It will help us if you can include
a note in the extra information box on the order form
to indicate the times that the ship should be in port.
Our florists will usually try
to monitor changes as soon as they have an order to
deliver. This is one occasion where our florists try
to make deliveries at all times to follow the movement
of the cruise ships. All orders are accepted on the
understanding of allowing our florist this flexibility
on delivery.
DELIVERIES ON BOARD SHIP
> POINT OF DELIVERY ON BOARD SHIP
Our deliveries are normally made by our florist delivery
driver to the shipping line office, to the Pursers
office on the cruise ship or to any point dictated
by the management of the cruise ship. It will not
be personally delivered to the requested recipient.
We refer to this point of delivery, as the "central
delivery point"
It is impossible for us to be
responsible for the actions of other people working
on board ship / where the delivery is being made.
We make it part of our terms & conditions for
the service we provide that we consider our part in
the delivery process has been completed once your
gift has been delivered to and received by a member
of the staff at the central delivery point.
We regret that we are normally
unable to influence or control the movement or rate
of movement of our gifts within the ship, especially
to determine or guarantee how quickly they will be
received by the recipient.
We consider the limit of our
guarantee and involvement finishes on proof of delivery
to the central delivery point not the recipient. This
proof may be verbal or written as available. It is
sometimes very difficult to obtain written proof of
delivery. We regret that we will not entertain any
complaints concerning the product and its delivery
after the delivery has been made to the central delivery
point.
DELIVERIES ON BOARD SHIP
> CONDITION OF GIFT DELIVERED ON BOARD SHIP
Your gift will be produced, packaged and delivered
to the central delivery point at the delivery address.
We would expect that as gifts
are received they are reasonably checked by the person
delivering and receiving them for any obvious physical
damage. As the delivery is being made by our directly
employed florist deliverey driver the gift should
arrive in perfect undamaged condition.
Whilst we will always entertain
any complaint for damaged goods which have been received
and signed for as damaged from our florist, we consider
it fair comment that we cannot be held responsible
for any damage which occurs between the gift being
received at the central delivery point and finally
arriving with the recipient.
We are not prepared to accept
responsibility for damage, deterioration or poor condition
of any gift but especially more perishable gifts such
as fresh flowers where they have been mishandled,
incorrectly delivered within the ship, forgotten,
mislaid or generally abused rendering them as not
best quality when they finally reach the recipient.
DELIVERIES ON BOARD SHIP
> FLORAL PRODUCTS FOR ON BOARD SHIP
We would recommend choosing your floral gift carefully
to reflect the practical problems of delivering to
and looking after flowers in a cabin on board ship.
We would recommend sending a
floral gift which can be produced, delivered and accepted
with a minimum of fuss and unlikely to cause problems.
Here we would recommend a ready
made arrangement ranging from a smaller posy style
to a more extravagent front facing arrangement.
If you would really like to
send a bouquet please consider one of our hand-tied
bouquets which are elegantly styled to pop straight
into a vase. In the UK these bouquets are normally
delivered in a bag of water, this however may be revised
for deliveries on board ship at our florist discretion.
We can often, mostly for UK
deliveries, organise the delivery of additional gifts
like a small box of chocolate or a balloon with a
floral gift, especially with advance notice.
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