CUSTOMER E-MAIL ADDRESS
> WHERE TO ENTER YOUR E-MAIL ADDRESS
Please enter
your e-mail address in the "Customer Details"
section of the order form. You will see a special
distinctive red box provided at the end of the Customer
Details section.
CUSTOMER E-MAIL ADDRESS >
IMPORTANCE OF YOUR E-MAIL ADDRESS
Entering your e-mail address into our order form is
a top priority part of the ordering process. This
must be entered carefully and precisely. You, as our
customer, are the only person who knows whether the
e-mail address you have entered is correct.
CUSTOMER E-MAIL ADDRESS >
WHY WE NEED YOUR E-MAIL ADDRESS
Your e-mail address is used by our system to generate
your initial order reply once you have sent your order.
We subsequently use the address to send your manually
checked order confirmation to confirm that your order
has been charged and is going ahead. Lastly we use
the e-mail address to communicate with you in the
event of any problems at any stage of the order process.
CUSTOMER E-MAIL ADDRESS >
E-MAIL ACCURACY
Please check the accuracy of your e-mail address entered
on your order form. Just very small errors will cause
problems. Missing out the end of the address, is it
.co.uk or .com or .net? Putting in an extra space
where it shouldn't be, missing out the@ symbol, leaving
out part of the start of the address. Watch out for
the use of upper case where lower case letters are
required. Your e-mail address must be exactly as the
address you first registered.
CUSTOMER E-MAIL ADDRESS >
INCORRECT E-MAIL ADDRESS
If you enter your e-mail address incorrectly in the
order form, your order will probably appear to be
sent. You will probably receive a note on your screen
immediately to say that it has been sent.
Your order may or may not arrive
at our offices but it is unlikely that you will receive
your initial e-mail order confirmation, confirming
your order has been received. Our system will be unable
to send this to an incorrect e-mail address.
If we do receive your order
and we are unable to reply to you because the e-mail
address is incorrect, we may try to telephone you,
to make contact if you are based in the UK. If you
are based in another country, we may not contact you,
if the e-mail will not work. This is left to the discretion
of the duty manager. Your order may or may not be
processed at the discretion of our duty manager in
the hope of further contact from you our customer.
CUSTOMER E-MAIL ADDRESS >
CUSTOMER AWARENESS
We expect every customer placing an order through
our system, as a normal part of the order process,
to check that their order has been successfully received,
processed and finally confirmed back to the customer,
by our offices, as going ahead.
If you, our customer, have failed
to supply a viable, correctly spelt and entered e-mail
address in the correct box provided on our order form,
it is unlikely that your order will be processed.
It is part of our terms &
conditions that we expect any customer who fails to
receive their final confirmation, that their order
is going ahead, to contact us immediately, as there
is probably a problem. At this stage receiving an
incorrect e-mail address to allow us to return messages
is a major problem.
We will not accept any responsibility,
complaint or application for compensation from any
customer who failed to supply a correct viable e-mail
address, resulting in non delivery of their order,
especially where the order has not been confirmed
by our offices.
CUSTOMER E-MAIL ADDRESS >
QUICK RESPONSE TO E-MAIL MESSAGES
Many of our customers provide an e-mail address
on their order and then obviously forget to check
for incoming mail for days. Our gift delivery service
is as alive and responsive as we can possibly be.
We value our return messages
being picked up as soon as possible with a speedy
reply.
We cannot be responsible for
order problems or delays resulting from our customers
failing to pick up and reply to mail quickly.
CUSTOMER E-MAIL ADDRESS >
WEEKEND AND OUT OF HOURS E-MAIL
If, as our customer, you are ordering from your office
for a Friday, Saturday or Monday delivery, please
consider providing a home e-mail address for weekend
contact. This may be entered in the extra information
box stating that it is for weekend contact. If this
is supplied please try to check your mail reasonably
regularly over that weekend period.
If no viable form of contact
is supplied and a problem occurs with your order through
late Friday to early Monday morning it will be left
to our duty manager to decide on a course of action.
One such course of action will
be to wait until the next opportunity to be able to
contact or receive a reply from you our customer.
We will still expect to proceed with your order even
if it arrives later than requested if we would have
overcome the problem by speaking to you on the day
of delivery.
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