CUSTOMER DEFINITION
> WHO IS THE CUSTOMER?
The customer is the person who has filled their details
into the "Customer Details" section of the
order form. This person is considered to be the main
contact for the order and is referred to as "The
Customer" in our Customer Service Centre information.
For the majority of orders,
the customer will also be the person paying for the
order and it will be their details entered in the
"Payment Details" section on the form.
CUSTOMER DEFINITION >
WHO IS PAYING FOR THE ORDER?
We allow one person to place an order, as "The
Customer" and provide the facility for a second
person to pay for the order. In this case we call
the person who is in contact with us, supplying all
the order details, including another persons payment
details, "The Customer".
CUSTOMER DEFINITION >
CUSTOMER AS OUR MAIN CONTACT
The person defined as the customer will have the fullest
knowledge of what they have ordered.
We would not view the second person whose name and
details are supplied for payment as the prime contact
for this order.
It can become very complicated trying to deal with
two separate people on one order. Especially in the
event of any query. If they wish to be treated as
"The Customer" it is their name which should
be entered in the customer details.
Examples of the customer/payment relationship could
be:
Secretary ordering for manager
using managers credit card.
Mother ordering for son who is too young to have a
card.
Person ordering for friend who has no credit card.
Person ordering for friend who has no internet connection
CUSTOMER DEFINITION >
PAYMENT AUTHORITY
Where an order has been placed by the customer and
paid for by another person on their payment card,
we presume that the person known to us as the customer
has the permission of the cardholder to use the card
and that in most cases the cardholder is aware of
the value of the transaction.
CUSTOMER DEFINITION >
PAYMENT QUERY
Although we have stated that we wish to have our main
contact with the person defined as "The Customer"
there may be circumstances where we will need to have
contact with the person who is actually paying for
the order.
It is a main requirement from the credit card companies
for "mail order" transactions for us to
receive full contact details for the person paying
for the order. (see link below)
In the event of a financial
query about the payment on the card we reserve the
right to contact the cardholder direct if the problem
cannot be resolved through the customer.
In the same way we would request
that the cardholder should ask the customer to raise
any queries with our office but reserve the right
to contact us direct if they are not satisfied with
the outcome of the query placed by the customer.
CUSTOMER DEFINITION >
CUSTOMER INFORMATION
We do not immediately require an address for the
customer, if they are not paying for the order.
We do have a policy of mailing out contact information
and the occasional free gift to new customers.
If you wish to have your details confidentially included
on our system for this purpose please enter them in
the extra information box or e-mail them separately
to us. We assure you that these details are not passed
to any other party or sold on at all. They remain
confidential. (see link below)
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