VIABLE DELIVERY DATE
> IMPORTANCE OF A VIABLE DELIVERY DATE
One of the most disappointing situations, for us and
then our customers, is when we receive an order for
a specific important occasion such as a birthday,
anniversary or even a funeral where the sender has
entered an impossible delivery date on the order form.
The
last thing we all want to do is to miss an important
occasion.
Please help us to help you.
Please enter a correct and viable delivery date on
your order. Please take a few extra moments to check
the date you have entered.
VIABLE DELIVERY DATE >
NON VIABLE DELIVERY DATE
Your order will be processed and you will receive
our normal order confirmation/receipt. This will confirm
the accepted day for delivery.
We will adjust this delivery
date and notify you accordingly if the date chosen
is not viable.
Where the order is for a future
date, several days in advance, the nearest viable
date that we consider correct, considering the product,
delivery method, cut off times and occasion, will
be chosen.
Where the order date chosen
has past we will choose the next viable delivery date.
Decisions have to be made on
this subject for orders received at short notice for
immediate dispatch. Under these circumstances the
decision will remain with our duty giftservice office
manager.
VIABLE DELIVERY DATE >
INCORRECT DELIVERY DATE
One of the most difficult situations concerning
a delivery date is where we receive an order with
what appears to be a correct and viable delivery date
but where the wrong date has been incorrectly entered
by our customer.
We will have no alternative
but to proceed with such an order presuming that the
delivery date entered is correct. We cannot accept
any responsibility for any complaint arising from
an incorrect date supplied, which is a viable date
from our service point of view. This date will be
confirmed when the order confirmation is sent.
If our customer discovers that
they have entered an incorrect delivery date, we will
always try to correct the situation. Our ability to
change a delivery date will depend upon the timescale
and the product involved. It will remain our customers
responsibility to pay for any reasonable extra costs
involved in changing the delivery date, especially
if a gift has to be sent by a different service or
more speedy courier delivery.
VIABLE DELIVERY DATE >
REFER TO SOONEST DELIVERY
CHART
Please help us, to help you, by reading the information,
shown in this Customer Service Centre, for the gift
you are ordering. Please give careful thought to the
date chosen. The most important thing is to recognise
the date and time you are ordering and at least check
the "soonest delivery chart" information.
(see link below)
VIABLE DELIVERY DATE >
ADVANCE DATE ORDERING
Please note a large number of our customers order
at short notice. The "soonest delivery chart"
is intended to assist with short notice ordering.
We do however value longer term ordering where our
customers may feel more confident on the chosen delivery
date providing it meets our general terms. By ordering
in advance it provides more time to come back to you
should any queries arise.
VIABLE DELIVERY DATE >
WEEKEND DELIVERIES
Weekend deliveries are the most difficult. There are
no deliveries on a Sunday, except under special circumstances
for special occasions like Mother's Day.
Gifts
going by Royal Mail are not guaranteed for Saturday
delivery but could arrive on Saturday or Monday. Where
we receive an order in advance requesting Saturday
delivery we will often change the delivery to the
Friday asking our customer to come back immediately
if they disagree with this change.
Our UK
florist deliveries are the most guaranteed for Saturday
delivery. Here we can still accept deliveries on a
Saturday for the Saturday relative to prevailing UK
time. All details should be checked with our soonest
delivery reference chart.
Most if
not all deliveries by courier will need advance notice.
Orders can be pre booked for Saturday for some of
our services.
International
flower deliveries are subject to the prevailing delivery
situation in the respective country. Please check
out the respective page on our site or contact us
for clarification. Saturday deliveries, for the most
part, are possible especially with advance orders,
in some cases same day for early ordering.
VIABLE DELIVERY DATE >
MONDAY DELIVERIES
The following information presumes that the Monday
is not a UK Bank Holiday. UK deliveries are not possible
on a Bank Holiday Monday.
We offer our normal same day
or pre booked delivery service for our UK florist
flowers on a Monday. This is the main service for
same day instant response unless the delivery is within
the M25, where our London Express Fruit Service can
be used.
UK postal flower orders for
delivery on a Monday will need to be dispatched on
a Saturday. Where these orders are prebooked before
the Friday allowances can usually be made for flowers
to be in stock. Orders placed at the last minute,
late Friday or by 09:00 hrs on the Saturday may be
subject to substitution, without notice with short
notice. Please remember the flowers will be in transit
one day longer than normal. We strongly advise that
you should check that the recipient will be at home
on the Monday.
Our courier deliveries such
as for our fruit service orders need to be pre booked
by the Friday to achieve Monday delivery.
Deliveries by Royal Mail Special
Delivery Service should ideally be booked by Friday
afternoon, earlier for fish, but dispatch will be
made on the Saturday for the Monday delivery. Delivery
of some gifts such as chocolates may not be guaranteed
on a Monday. Late deliveries may need to be made on
a Tuesday.The intended delivery date for all orders
would be confirmed.
Where the Monday is a Bank Holiday
in the UK the above information will apply to the
Tuesday. For some gifts, such as UK postal flowers,
a Saturday dispatch for Tuesday delivery may be considered
too long in transit. You may like to delay delivery
until the Wednesday, subject to flower availability,
or consider using the Uk florist flower service. This
may remain at customers choice and risk.
VIABLE DELIVERY DATE >
DELIVERY CUT OFF TIMES
With most of our "services"
you need to order by the earlier afternoon on the
"Working Day" before the day of delivery.
There are some exceptions to this such as our fish
deliveries.
Our UK
florist flowers deliveries, requiring the flower part
of the order to be the main but not only product is
the main method of achieving last minute/same day
delivery.
If we
receive an order for a delivery date which is not
possible for that service we will automatically process
the order for the next possible viable date. This
revised date will be confirmed on your order confirmation.
see details above.
Please
always check details in our soonest delivery chart.
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